12-08-2021, 05:22 PM
Crypto.com charged me $400 to return my tokens but didn't return them
<!-- SC_OFF --><div class="md"><p>Any ideas or help with this would be greatly appreciated. Thanks.</p> <p>Several months ago when Swipe shut down it's wallet & app, I setup an account at crypto.com & moved all my cryptos over, including SXP (Swipe) tokens that I sent to my crypto.com ETH wallet. I didn't realize crypto.com didn't support SXP (ERC-20 token), so the SXP tokens were stuck there in my ETH wallet & I couldn't access them.</p> <p>In late August I emailed crypto.com support & asked them to return my SXP tokens & provided them with an ETH address that I have access to. After several emails back & forth I was told that I had to pay a $200 fee & the tokens would be sent to the address they came from, here's the email;</p> <blockquote> <p>‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Sunday, August 29th, 2021 at 9:11 PM, Avi from Crypto.com [<a href="mailto:avi@cryptocom.intercom-mail.com">avi@cryptocom.intercom-mail.com</a>](mailto:<a href="mailto:avi@cryptocom.intercom-mail.com">avi@cryptocom.intercom-mail.com</a>) wrote: Hello, I have just received an update on your case. <strong>We will be able to return the SXP deposit back to the address that you`ve sent if from, however a 200 USD fee will apply.</strong> Please do let me know if you`d like to proceed. I am looking forward to your response.</p> </blockquote> <p>I exchanged several more emails with support explaining that I didn't have access to the old address they came from & again provided them my address to send to... so they increased the fee from $200 to $400, here's the email;</p> <blockquote> <p>‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐On Sat, Sep 4, 2021 at 09:57 AM, "Bo" [<a href="mailto:bo@cryptocom.intercom-mail.com">bo@cryptocom.intercom-mail.com</a>](mailto:<a href="mailto:bo@cryptocom.intercom-mail.com">bo@cryptocom.intercom-mail.com</a>) wrote: Thank you for the provided information and apologies for the delayed reply. I am sorry to inform you that currently, <strong>we do not support SXP or Swipe, due to which the actual fee for the return would be the equivalent of $400 in the token you have deposited. I have escalated your request to return those funds to a different address and will keep you updated on that.</strong> In the meantime, if there is anything additional I can assist you with, I remain at your disposal! Kind Regards R
<!-- SC_OFF --><div class="md"><p>Any ideas or help with this would be greatly appreciated. Thanks.</p> <p>Several months ago when Swipe shut down it's wallet & app, I setup an account at crypto.com & moved all my cryptos over, including SXP (Swipe) tokens that I sent to my crypto.com ETH wallet. I didn't realize crypto.com didn't support SXP (ERC-20 token), so the SXP tokens were stuck there in my ETH wallet & I couldn't access them.</p> <p>In late August I emailed crypto.com support & asked them to return my SXP tokens & provided them with an ETH address that I have access to. After several emails back & forth I was told that I had to pay a $200 fee & the tokens would be sent to the address they came from, here's the email;</p> <blockquote> <p>‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Sunday, August 29th, 2021 at 9:11 PM, Avi from Crypto.com [<a href="mailto:avi@cryptocom.intercom-mail.com">avi@cryptocom.intercom-mail.com</a>](mailto:<a href="mailto:avi@cryptocom.intercom-mail.com">avi@cryptocom.intercom-mail.com</a>) wrote: Hello, I have just received an update on your case. <strong>We will be able to return the SXP deposit back to the address that you`ve sent if from, however a 200 USD fee will apply.</strong> Please do let me know if you`d like to proceed. I am looking forward to your response.</p> </blockquote> <p>I exchanged several more emails with support explaining that I didn't have access to the old address they came from & again provided them my address to send to... so they increased the fee from $200 to $400, here's the email;</p> <blockquote> <p>‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐On Sat, Sep 4, 2021 at 09:57 AM, "Bo" [<a href="mailto:bo@cryptocom.intercom-mail.com">bo@cryptocom.intercom-mail.com</a>](mailto:<a href="mailto:bo@cryptocom.intercom-mail.com">bo@cryptocom.intercom-mail.com</a>) wrote: Thank you for the provided information and apologies for the delayed reply. I am sorry to inform you that currently, <strong>we do not support SXP or Swipe, due to which the actual fee for the return would be the equivalent of $400 in the token you have deposited. I have escalated your request to return those funds to a different address and will keep you updated on that.</strong> In the meantime, if there is anything additional I can assist you with, I remain at your disposal! Kind Regards R