11-18-2021, 06:54 PM
My bank (Barclays UK) blocked my transfers, froze my mobile banking app, and locked
<!-- SC_OFF --><div class="md"><p>Yesterday evening I made a bank transfer to my crypto_dot_com fiat wallet. This is something that I`ve done many times in the last few months with very little problem and I even have them as a saved payee. Occasionally I`ve had to complete anti fraud checks; such as responding to my banking app or a SMS notification to confirm that it was me making the transfer. However, last night my balance didn't update, so I assumed that I`d not hit confirm and so made a smaller test payment. This time I received an error message "RPS01" that said their have been issues with the payment system and to check again in 4hrs.</p> <p>I made a payment to another card account to see if it was their system or specifically CDC and those went through fine. I opened up a chat with them and was told a similar message, that they couldn't confirm the status of the transfer but they're normally resolved in 4hrs. I was also able to use the CDC visa card top-up from the same source.</p> <p>This morning I went to login to my mobile app to check the status and found that I was locked out. The same with my online banking. I had an error code (RG21M) that suggested that my account did not exist and a message to phone them.</p> <p>The number took me through to their anti fraud, so I thought that perhaps they'd been a bit heavy handed but it would be a simple case of confirming that I`d made the payment. Instead, after confirming my ID and explaining the circumstances surrounding the payment, I was told that they'd escalate my case to another department. There where I was told "your account was locked due to the nature of your activity being related to cryptocurrency purchases or investments" and that they would now read me a statement. To reinstate my account, I would have to answer a series of questions that could take up to 30 minutes and that my responses would be digitally recorded.</p> <p>I had no choice but to agree, and thankfully it took much less time than that due to me pre-empting some of their questions. I was told that if I continued with the payment then I was not protected by them. At the end of the call, I asked whether my account would now be free to send further payments to this account and was told that it was likely that future payments may get flagged.</p> <p>To give you an idea of some of the questions that I was asked...</p> <p>- What research have I done into Cryptocurrencies? Am I aware of the risks around them? How long have I been purchasing Cryptocurrencies?</p> <p>- Why did I pick this particular exchange? Why did I trust them and what due diligence had I done?</p> <p>- Who had advised me to invest? Was I investing on behalf of anyone else? What was the source of my funds for the investment etc etc</p> <p>​</p> <p>​</p> <p>//edited post to provide some evidence <a href="https://imgur.com/gallery/EIsPDXu">Barclays Crypto Block</a></p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/_s79"> /u/_s79 </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/qwneze/my_bank_barclays_uk_blocked_my_transfers_froze_my/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/qwneze/my_bank_barclays_uk_blocked_my_transfers_froze_my/">[comments]</a></span>Kind Regards R
<!-- SC_OFF --><div class="md"><p>Yesterday evening I made a bank transfer to my crypto_dot_com fiat wallet. This is something that I`ve done many times in the last few months with very little problem and I even have them as a saved payee. Occasionally I`ve had to complete anti fraud checks; such as responding to my banking app or a SMS notification to confirm that it was me making the transfer. However, last night my balance didn't update, so I assumed that I`d not hit confirm and so made a smaller test payment. This time I received an error message "RPS01" that said their have been issues with the payment system and to check again in 4hrs.</p> <p>I made a payment to another card account to see if it was their system or specifically CDC and those went through fine. I opened up a chat with them and was told a similar message, that they couldn't confirm the status of the transfer but they're normally resolved in 4hrs. I was also able to use the CDC visa card top-up from the same source.</p> <p>This morning I went to login to my mobile app to check the status and found that I was locked out. The same with my online banking. I had an error code (RG21M) that suggested that my account did not exist and a message to phone them.</p> <p>The number took me through to their anti fraud, so I thought that perhaps they'd been a bit heavy handed but it would be a simple case of confirming that I`d made the payment. Instead, after confirming my ID and explaining the circumstances surrounding the payment, I was told that they'd escalate my case to another department. There where I was told "your account was locked due to the nature of your activity being related to cryptocurrency purchases or investments" and that they would now read me a statement. To reinstate my account, I would have to answer a series of questions that could take up to 30 minutes and that my responses would be digitally recorded.</p> <p>I had no choice but to agree, and thankfully it took much less time than that due to me pre-empting some of their questions. I was told that if I continued with the payment then I was not protected by them. At the end of the call, I asked whether my account would now be free to send further payments to this account and was told that it was likely that future payments may get flagged.</p> <p>To give you an idea of some of the questions that I was asked...</p> <p>- What research have I done into Cryptocurrencies? Am I aware of the risks around them? How long have I been purchasing Cryptocurrencies?</p> <p>- Why did I pick this particular exchange? Why did I trust them and what due diligence had I done?</p> <p>- Who had advised me to invest? Was I investing on behalf of anyone else? What was the source of my funds for the investment etc etc</p> <p>​</p> <p>​</p> <p>//edited post to provide some evidence <a href="https://imgur.com/gallery/EIsPDXu">Barclays Crypto Block</a></p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/_s79"> /u/_s79 </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/qwneze/my_bank_barclays_uk_blocked_my_transfers_froze_my/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/qwneze/my_bank_barclays_uk_blocked_my_transfers_froze_my/">[comments]</a></span>Kind Regards R